Terms and Conditions

Quality Approach

TrueCare Training Ltd has the quality of the experience of all our customers at the centre of its operating procedures. We are an accredited Training Provider with the First Aid Industry Body (FAIB), which means that the delivery and certification of our First Aid courses meet national standards. Achieving this accreditation involved detailed scrutiny of our operational processes, in particular, quality control, and the strict protocols that ensure the trainers that we deploy are fully qualified, have recent delivery experience, and are regularly peer reviewed. Whilst FAIB accreditation is focussed on First Aid training, our Quality Manager ensures that these rigorous standards are applied across the full range of our training course portfolio.


Terms & Conditions

A website link to these terms and conditions is included in the email sent to customers by our account managers at the time of booking. Confirmation of the booking by email return from a customer is also deemed to be acceptance by the customer of these terms and conditions
Full payment is due the day after the training date.
Payment term is 14 days. From calendar day 15 after the payment due date, the payment is considered overdue.
N.B. Certificates will not be issued until full payment is received.
In the case of a multi-day course spread over a number of weeks, the first invoice will be issued 7 days after the first training day.

Please pay by bank transfer:
Truecare Training Ltd
Sort Code: 60-83-71 Account Number: 91862510

As required by UK law, TrueCare Training Ltd registered for VAT in July 2023

As a result, we are required to charge VAT on all sales to customers from the ‘Effective Date of Registration’, which is the 1st of August 2023.

Therefore, Invoices that TrueCare Training Ltd issue to customers on or after the 1st of August 2023 will be ‘VAT Invoices’ and will include VAT at the standard rate (20%).

TrueCare Training Ltd VAT Registration Number : 443 4117 20

Some of our courses have a physical element to them, requiring delegates to kneel on the floor, for example, to assess the condition of a simulated casualty, and perform life saving techniques
It is vital that we are aware of any physical issues or learning difficulties, so that our account managers and trainers can ensure that the training course will be as effective as possible for all delegates
Bearing in mind the physical elements of some courses (mentioned above), it is important that delegates wear suitable clothing to allow for bending and kneeling, for example, without restricting movement or compromising their dignity

Should you need to cancel a course that you have booked, please let us know as soon as possible by emailing: info@truecaretraining.co.uk (cancellation is valid from the date the email arrives in our inbox)
Cancellation terms
Less than 14 days notice will be charged at 50% of the total amount
Less than 8 days notice will be charged at the full cost


 Our customers can be reassured that True Care Training has the relevant up to date insurance cover (Public and Employer Liability and Professional Indemnity Insurance), and that we also ensure that our trainers have appropriate insurance cover

Get In Touch

Please call us on (01271) 649107 or leave us your details below and we we will get in touch as soon as possible.

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